Disputes

How it works

Disputes need a decision before their response deadline. The available accept and challenge actions depend on the payment processor.

Implementation

Find the case, inspect its stage and deadline, and gather the relevant order and delivery evidence. Submit the permitted files and structured details for a challenge, or accept if that is your decision. Link existing refunds where the workflow permits it and watch the final event. Subscription-cycle chargebacks may belong to a billing invoice rather than a standalone payment.

In this area

• Find a dispute
• Dispute states
• What each processor lets you do
• Respond to a dispute
• Challenge a dispute
• Accept a dispute
• Link a refund to a dispute
• Chargebacks on subscription cycles

Controls and values

Related guides

• PayPal cases
• Disputes
• Refunds