SPICEPAY DEVELOPER DOCS
PayPal cases
PayPal cases expose the actions supported by PayPal for the case's current stage.
How it works
PayPal cases expose the actions supported by PayPal for the case's current stage. Import and inspect the case before choosing a response.
Implementation
Available actions can include messaging, an offer, escalation to a claim, evidence, appeal, contact updates or accepting the claim. A partial refund or return-related resolution must match the processor's offered action. Check the current case state and deadlines after each submission. Payment refunds and case resolution are separate records that need reconciliation.
In this area
- Import cases from PayPal
- Where the case stands
- Respond to a case
Controls and values
| Control | Values and related labels |
|---|---|
| Closed in your favour | Won |
| Closed in the buyer's favour | Lost |
| You accepted the claim | Accepted |
| Cancelled by the buyer, Denied by PayPal, Closed without an outcome | Cancelled |
| Closed with PayPal protection | Resolved |
Related guides
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