## How it works

PayPal cases expose the actions supported by PayPal for the case's current stage. Import and inspect the case before choosing a response.

## Implementation

Available actions can include messaging, an offer, escalation to a claim, evidence, appeal, contact updates or accepting the claim. A partial refund or return-related resolution must match the processor's offered action. Check the current case state and deadlines after each submission. Payment refunds and case resolution are separate records that need reconciliation.

## In this area

- Import cases from PayPal
- Where the case stands
- Respond to a case

## Controls and values

| Control | Values and related labels |
| --- | --- |
| **Closed in your favour** | `Won` |
| **Closed in the buyer's favour** | `Lost` |
| **You accepted the claim** | `Accepted` |
| **Cancelled by the buyer**, **Denied by PayPal**, **Closed without an outcome** | `Cancelled` |
| **Closed with PayPal protection** | `Resolved` |

## Related guides

- [Disputes](/docs/dashboard/disputes/)