SPICEPAY DEVELOPER DOCS
Refunds & Disputes
Refunds return captured funds voluntarily; disputes follow a customer's or network's challenge to the payment.
How it works
Refunds return captured funds voluntarily; disputes follow a customer's or network's challenge to the payment. The two queues should be reconciled together.
Implementation
Find the original payment and compare captured, refunded and disputed amounts. Refund requests can be pending or under review before completion. Disputes have response deadlines and evidence requirements. A refund does not automatically close every dispute, and accepting a dispute is a separate processor action.
Related guides
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