## How it works

A payment's detail page combines the current state, amounts, connector, customer context, attempts and event history. Use its references to investigate an order.

## Implementation

Review the routing decision and provider errors before attempting another charge. Capture or release a held authorization only when its state allows it. Sync from the provider when events are missing; sending a webhook creates another delivery, not another payment. External-change recording and deletion are administrative operations that require careful reconciliation. Buyer-context and replay access follows your permissions and retention settings.

## In this area

- Actions
- Capture or release a held payment
- Sync from provider
- Send webhook
- Record an external change
- Delete payment
- Why a payment failed
- Tabs
- Routing decision
- Processor payout
- Buyer context and replay

## Controls and values

| Control | Values and related labels |
| --- | --- |
| **Refund** | `Succeeded`, `Partially captured`, `Refunds`, `Read & Write` |
| **Capture** / **Release authorization** | `Awaiting capture`, `Partially authorized`, `Partially captured & capturable`, `Transactions`, `Read & Write` |
| **Open in** processor dashboard | `Provider Dashboard Access` |
| **Send webhook** | `Fire Webhooks Manually` |
| **Record an external change** | `Merchant Admin`, `Shop Admin` |
| **Create invoice** (**Invoice** card) | `Invoices & Credit Notes`, `Read & Write` |
| **Delete payment** | `Transactions`, `Read & Write` |
| **Overview** | `Invoice`, `Status timeline` |

## Related guides

- [Refunds](/docs/dashboard/refunds/)
- [Webhook events](/docs/dashboard/webhook-events/)
- [Sell-to restrictions](/docs/dashboard/sell-to-restrictions/)
- [Smart Routing](/docs/dashboard/routing/)
- [General](/docs/dashboard/settings/general/)