## How it works

Refunds return captured funds voluntarily; disputes follow a customer's or network's challenge to the payment. The two queues should be reconciled together.

## Implementation

Find the original payment and compare captured, refunded and disputed amounts. Refund requests can be pending or under review before completion. Disputes have response deadlines and evidence requirements. A refund does not automatically close every dispute, and accepting a dispute is a separate processor action.

## Related guides

- [Refunds](/docs/dashboard/refunds/)
- [Disputes](/docs/dashboard/disputes/)
- [PayPal cases](/docs/dashboard/disputes-paypal/)